How can we help?
Drop us a line - a real human reads every message, typically within a business day. If you'd rather self-serve, the FAQ covers the common questions.
Frequently asked
What is Convira?
Convira is a desktop AI agent that can research, organize files, use a visible browser, and create or edit Word, Excel, PowerPoint, and PDF documents. You can watch the work, approve sensitive actions, and choose where the AI processing runs.
What's the difference between Local AI, Cloud, and Private Box?
Local AI runs an Ollama-compatible model on your machine - your context, prompts, memory, and files stay on the device. The one exception is a billed tool you invoke (web and X research, image and video generation, connector actions): those need managed provider keys we hold, so that single call runs on Convira when you're online and is unavailable offline. Best for sensitive work and offline use.
Cloud uses hosted AI models with no local model setup. Convira processes the request and forwards the necessary prompt and context to the selected model provider, but does not retain the run content in its database. The authoritative run record stays on your device.
Private Box is a strong machine you control on your LAN. The desktop talks to it directly, no cloud in the run path. Good for bigger models that don't fit on a laptop without leaving your network.
Which Macs are supported?
Apple Silicon only - M1, M2, M3, M4 - on macOS 12 Monterey or newer. Intel Macs aren't supported. The local-model runtime depends on the Apple Silicon ML stack and we don't ship a universal binary.
Which Windows versions are supported?
Windows 10 build 19041+ and Windows 11, x64. One installer covers both. No Windows ARM build - it works under x64 emulation but the local runtime won't perform well, so we don't recommend it.
Which Linux distros are supported?
Ubuntu 22.04+, Debian 12+, and Fedora 38+ on x86_64. The .AppImage works on most distros with FUSE; the .deb works on Debian and Ubuntu. No ARM, no RPM, no Flatpak/Snap in v1.
How does auto-update work?
Packaged builds check the configured release channel on launch and periodically while the app is open. Downloads require an explicit action in the app, and installation happens on restart or quit. macOS and Windows builds also use the operating system's code-signing checks; update traffic is skipped when Convira's egress policy blocks it.